At Lum's Auto Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's Auto Center is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Paid time off
Employee discounts on products and services
Car demo program
Nurture enriching relationship to build clientele for life.
Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
Continuously develop product and sales skills to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
Perform high-quality, professional demonstrations of new/used vehicles.
Follow-up with buyers to ensure successful referral business.
Learn to overcome objections and thrive within sales situations.
Report directly to the Sales manager regarding objectives, planned activities, reviews, and analyses.
Bring your 'A game' along with a positive attitude to work with you every single day.
At least one previous role based in customer service experience
Manage BDC sales department
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Essential Duties include the following. Other duties may be assigned.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of Internet-generated customers.
Sells/leases and delivers a minimum of _____ units per month.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting vehicles.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles Internet sales inquiries personally
Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories etc., and their benefits to customers.
Attends product and sales training as requested by sales manager.
Attends sales meetings
Coordinates Costco auto program
Maintains professional appearance.
Other tasks as assigned.
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.