At Lum's Auto Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's Auto Center is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Paid time off
Employee discounts on products and services
Car demo program
Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
At least one previous role based in customer service experience
Manage BDC sales department
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Essential Duties include the following. Other duties may be assigned.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of Internet-generated customers.
Sells/leases and delivers a minimum of _____ units per month.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting vehicles.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles Internet sales inquiries personally
Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories etc., and their benefits to customers.
Attends product and sales training as requested by sales manager.
Attends sales meetings
Coordinates Costco auto program
Maintains professional appearance.
Other tasks as assigned.
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.